FAQ

Frequently Asked Questions

To learn about us, please see "About Us".

Are you legit?

Yes! We have an excellent reputation!

Check out our Facebook reviews: www.facebook.com/GameTreeNZ

Check out our Trade Me feedback:

https://www.trademe.co.nz/Members/Feedback.aspx?member=1598435

Or ask about us on any New Zealand Pokémon community page!

Do you have a physical store?

No. Sometimes we do card shows or Armageddon. We offer the best online shopping experience we can!

Can I pick up my order?

Generally, no. Our shipping is fast and secure, nationwide. If you get in touch, we can consider on a case by case basis.

Do you ship internationally?

We mostly offer shipping within New Zealand. On occasion, we can consider shipping internationally. For exports we can usually exclude NZ GST of 15%. Please contact us. Include the destination country, and what you are interested in.

Why shop with the Game Tree?

We have an amazing track record with. If you choose to shop with us, the experience will speak for itself!

It will be obvious to you that you dealing with fellow fans who understand Pokémon! When you contact us, you always talk directly to the owner directly - not outsourced support!

We only list product that is IN OUR HANDS and READY TO SHIP! No pre-orders, no drop-shipping.

As a Pokémon specialist store, we have a selection that is second to none. Nowhere else in New Zealand will you find the in-stock choice that we offer. 

We cater to casual fans to the most serious Pokémon fans!

We package orders well, ship fast and have good communication. When you contact us we will respond promptly and rectify any issues.

When you buy from us, we GUARANTEE your goods. We use signature required which results in lost packages being very rare. ZERO customers have ever been left out of pocket as a result of lost packages! In the rare case a package is lost, we will send replacements!

As detailed in "About Us", we are proud supporters of the NZ Pokémon community, and the wider community as a whole. We are proud to give back.

We reduce, reuse and recycle. We ensure orders are packed well to reach you in great condition. We re-use packaging material such as boxes, bubble-wrap etc. This keeps costs down for both you & us, and reduces waste.

When will I get my order?

After your order has been placed, we dispatch it ASAP! Usually this will be 1-2 working days. We use NZ Post courier which targets 1 working day delivery in most cases. We send you tracking so you can follow the updates as soon as your order has been packed. It will start to update once it has been dropped off or picked up. 

Why do some booster boxes or ETBs have different prices?

Unlike big chain retailers, we are specialists in Pokémon. We have a dynamic pricing system. We aim to price products competitively, especially upon release!

For products that are out of print and hard to find elsewhere our pricing may be adjusted accordingly. All prices include New Zealand GST. 

Also, the supplier cost prices change sometimes. For example Scarlet & Violet series boosters cost more than Sword & Shield series. Prices increased again from SV10: Destined Rivals onwards. Special sets also have a different cost price.

How are you able to offer so many products that other shops don't have?

As lifelong Pokémon fans we have dedicated ourselves to being a Pokémon niche store. We have invested a lot of time and effort into our store. We work really hard to ensure our variety is wide at all times, including both newer and older products. 

Why not offer pre-orders?

We have seen time and time again, that many customers are unhappy with pre-orders getting cancelled, or delayed for long time periods.

We do not believe in taking pre-payment for items we do not have on hand. We insist to only accept your money if we are certain we can fulfil your order!

We also want to give everyone the chance to have the opportunity to enjoy limited, highly demanded stock.

Will you be getting the next new set/hottest product?

Yes, of course. We do not take pre-orders, but rest assured we will have the latest, hottest products!

Do you price match?

You can contact us and we will consider local, in-stock price match requests. Obvious exclusions would be sales, conditional offers, private listings etc.

Do you want to buy my cards?

Currently we are not looking to buy, we will edit this part of the FAQ when we are open to offers. 

What postal service do you use?

We use NZ Post. Tracking is included and packages are signature required by default.

We pack all orders to the best of our ability, including protection against the weather, and often get complimented on how our packages are packed.

I am interested in something that is sold out or not on your site. Can you get it?

Firstly, please try our search feature. Otherwise, it depends. We will try our best to accommodate all requests. Please leave us a message via "Contact Us" or our Facebook page.