FAQ

Frequently Asked Questions

To learn about us, please see "About Us".

Are you legit?

Yes! We have an excellent reputation!

Check out our Facebook reviews: www.facebook.com/GameTreeNZ

Check out our Trade Me feedback:

https://www.trademe.co.nz/Members/Feedback.aspx?member=1598435

Or ask about us on any New Zealand Pokémon community page!

Do you have a physical store?

Currently, no. Sometimes we do card shows or pop-up stores. We offer the best online shopping experience we can! We are a family-oriented team and enjoy working from home, with the kids :)

Can I pick up my order?

Generally, no. Our dispatch is fast and secure nationwide. For larger orders, if you get in touch prior to ordering, we can consider on a case by case basis.

Why shop with the Game Tree?

We have an amazing track record with customer experience. If you choose to shop with us, the experience will speak for itself!

It will be obvious to you that you dealing with real people. Real people who understand the products we sell! When you contact us, you talk directly to us - not hired/outsourced support!

Unlike most stores, we only list product that is IN OUR HANDS and READY TO SHIP! No pre-orders, no drop-shipping. If we are out of stock, we take it down asap.

As a Pokémon specialist store, we have a selection that is second to none. Nowhere else in New Zealand will you find the in-stock choice that we offer. 

We cater to casual fans to the most serious Pokémon fans!

We package orders well, ship them fast and have good communication. When you contact us we will respond promptly and rectify any issues.

When you buy from us, we GUARANTEE your goods. We use signature required which results in lost packages being very rare. ZERO customers have ever been left out of pocket as a result of lost packages! In the rare case a package is lost, we will send replacements!

As detailed in "About Us" we are proud supporters of the NZ Pokémon community, and the wider community as a whole. We are proud to give back in a variety of ways.

We reduce, reuse and recycle where possible. We ensure orders are packed well to reach you in great condition. We re-use packaging material such as boxes, bubble-wrap etc when possible. This keeps costs down for both you & us, and reduces unnecessary waste.

When will I get my order?

After your order has been placed, we will aim to dispatch it ASAP! Usually this will be 1-2 working days. We use NZ Post courier which targets overnight (1 working day) delivery in most cases. We send your tracking number so you can follow the updates as soon as your order has been packed. It will start to update once it has been dropped off or picked up. 

Why do some booster boxes or ETBs have different prices?

Unlike big chain retailers, we are specialists in Pokémon. We have a more dynamic pricing system than most shops. We mostly sell products lower than RRP, especially upon release! Our prices are often 20-30% (sometimes more!) lower than you'd find at retail stores.

For products that are out of print and hard to find elsewhere (especially locally) our price may be higher than our default (but often still lower than RRP!)

Also, the supplier cost prices change sometimes, for example Scarlet & Violet series boosters cost more than Sword & Shield series.

Do you ship internationally?

We only offer shipping within New Zealand. In the future, this may change. 

How are you able to offer product so cheaply, and how are you able to offer product that other shops don't have?

Fair questions! Due to our extensive history as Pokémon fans we have formed connections all over the world. We have a variety of suppliers that we work with to bring you great prices and unique offerings. We have invested a lot into our business, and buy larger amounts when we can. This means we get better prices, which we are happy to pass onto you. 

Why not offer pre-orders?

We have seen time and time again, that many customers of competitors are unhappy with pre-orders getting cancelled, or delayed for long time periods.

We do not believe in taking pre-payment for items we do not have on hand. We insist to only accept your money if we are certain we can fulfil your order!

We also want to give everyone the chance to have the opportunity to enjoy limited, highly demanded stock.

Will you be getting the next new set/hottest product?

Yes, of course. We do not take pre-orders, but rest assured we will have the latest, hottest products!

Do you price match?

You can contact us and we will consider local price match requests. Typical exclusions would be sales, conditional offers, private listings etc.

Do you want to buy my cards?

Currently we are not looking to buy, we will edit this part of the FAQ when we are open to offers. 

What postal service do you use?

We use NZ Post. Tracking is included and packages are signature required by default.

We pack all orders to the best of our ability, including protection against the weather, and often get complimented on how our packages are packed.

I am interested in something that is sold out or not on your site. Can you get it?

Firstly, please try our search feature. Otherwise, it depends. We will try our best to accommodate all requests. Please leave us a message via "Contact Us" or our Facebook page.