Terms of Serivce at The Game Tree (Refunds, Shipping & Privacy Policies)

This website is owned and operated by The Game Tree NZ. Throughout our site, including the Terms of Service, "We", "us", "our", etc refer to The Game Tree NZ.

By visiting our site and shopping with us, you agree to these terms and conditions. If you do not agree to these terms and conditions, please do not use our site. 

Refund Policy

In general, we can not provide refunds except where required by New Zealand law. This ensures all of our customers are able to receive product directly sourced from industry-leading suppliers, that is guaranteed to have no tampering. The other reason is that collectibles are subject to volatile price movements.

We can not provide refunds for change of mind, incorrect choice or because our price changed at a later date.

In the unlikely event that you are unhappy with your order, please contact us immediately. We do our best to describe product correctly and honestly, but we are humans and mistakes can happen.

In the unlikely event a sealed product has an error inside, that will generally be an issue that needs to be resolved directly with the manufacturer. 

We will aways do our best to rectify any issues to the best of our ability.

Shipping Policy

We aim to dispatch all orders within one working day, but do not guarantee orders to arrive by a certain date. We are not responsible for any loss of sale, income or other damages as a result of packages not showing up by a certain date.

We do our best to package items to ensure that they will arrive in the best possible condition but will not be held responsible for minor damages including but not limited to bumps and dents on boxes. We exclusively offer tracked shipping options and will update you so you can follow your order.

Refusal of Service or Limitations

We reserve the right to refuse or cancel orders without providing a reason. We may place limitations on certain items, particularly allocated product. We may limit products per individual or per household. 

Privacy Policy

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • interactions with us
  • billing or purchase information

Your data is not shared or sold to anyone else, and we only collect your personal information in order to:

  • process and ship orders, contact you about orders

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at admin@thegametree.co.nz.


In the unlikely event we have made errors including but not limited to typos on pricing, we will inform you immediately and reserve the right to cancel the order and provide a full refund.